1. Introduction
The Bridge Between Research Limited (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our clients, research participants, and website visitors. This Privacy Policy outlines how we collect, use, share, and safeguard personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
By engaging with our services or providing your personal data, you agree to the terms outlined in this policy.
2. Data We Collect
We may collect the following types of personal information, depending on the nature of our interactions:
2.1 Client Data
- Name, job title, company name, and contact details (e.g., email, phone number).
- Financial and billing information.
- Any other information necessary to provide our services.
2.2 Research Participant Data
- Demographic information (e.g., age, gender, location).
- Contact details (if required for follow-up).
- Responses to surveys, interviews, or focus groups.
- Audio, video, or written transcripts of research activities.
2.3 Website Visitor Data
- IP address, browser type, and device information.
- Pages visited, time spent on the site, and other user interactions.
- Cookies and tracking technologies (refer to Section 8 for details).
- Comments on blog posts.
3. How We Use Personal Data
We use personal information for the following purposes:
- Providing Services: To perform research activities, analyze data, and deliver reports to our clients.
- Communication: To respond to inquiries, send updates, or contact you regarding our services.
- Compliance: To comply with legal, regulatory, and contractual obligations.
- Improvement: To enhance our website, services, and user experience.
- Research Purposes: To conduct and improve our market research, while ensuring anonymity where required.
4. Legal Basis for Processing
We process personal data based on the following legal grounds:
- Consent: For research participants who voluntarily provide data or consent to being contacted.
- Contract: For clients and partners who engage our services.
- Legitimate Interests: For business operations, such as communication with clients, improving services, and website functionality.
- Legal Obligations: To comply with regulatory requirements or legal processes.
5. Sharing Personal Data
We may share personal information with third parties in the following circumstances:
- Service Providers: To vendors and contractors who assist us with delivering services, such as IT support, data analysis, and transcription.
- Clients: For research purposes, as agreed with research participants (data is usually anonymized unless otherwise agreed).
- Legal Compliance: If required by law, such as responding to court orders or regulatory bodies.
- Business Transfers: In case of mergers, acquisitions, or asset transfers.
We ensure that any third parties with whom we share data adhere to strict privacy and data protection requirements.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Research data may be stored for longer periods for statistical purposes, but individual identifiers will be anonymized or deleted where possible.
7. Data Security
We implement appropriate technical and organizational measures to safeguard personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, secure storage, and access controls.
8. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance the user experience. These cookies collect information about how visitors use our website, such as browsing patterns and device information.
You can control cookie preferences through your browser settings. For more information, see our [Cookie Policy].
9. Your Rights
You have the following rights under applicable data protection laws:
- Access: Request access to your personal data and how we process it.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data under certain conditions.
- Restriction: Request a limit on how we process your data.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Data Portability: Request to transfer your data to another service provider.
- Withdraw Consent: Withdraw consent for processing where consent was provided.
To exercise any of these rights, please contact us at [Insert Contact Information].
10. International Data Transfers
If we transfer personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful mechanisms.
11. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of those sites independently.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website with the effective date. Please review the policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Bridge Between Research Limited
13 G parklands Court, 15 park road, SO15 3AS
thebridgebetweentbb@gmail.com
07398240422